Technical Support Consultant
Inactive
S
SupportYourAppTechnical support
Source API remote eligibility restrictions: South Africa, 6AM–2PM or 8AM–4PM (EST)ContractJunior
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Open jobs in this role
Job Details
- Languages
- Excellent English communication skills (at least C1 for both spoken and written)
- Experience
- At least 1 year of experience in technical customer support role
- Required Skills
- Problem SolvingTroubleshooting
Requirements
- Have at least 1 year of experience in a technical customer support role.
- Have excellent English communication skills at C1 level or higher in both spoken and written English.
- Bring strong troubleshooting and problem-solving skills, including the ability to investigate issues and find effective solutions.
- Use critical thinking and a practical, analytical approach to resolving customer issues.
- Have a tech-savvy mindset.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.
- Previous video support experience is a plus.
Responsibilities
- Provide technical support via email and chat.
- Troubleshoot product issues and guide customers through solutions step by step.
- Identify whether issues relate to the bulb, app, connectivity, setup, or user configuration.
- Ask questions to understand and diagnose customer problems.
- Follow troubleshooting procedures and use judgment when a situation is not covered by a standard process.
- Document customer interactions and troubleshooting steps clearly.
- Escalate complex or unresolved technical issues when necessary.
- Manage multiple conversations while maintaining accuracy and quality.