German Customer Service Representative
F
FoundeverFinancial services
Source API remote eligibility restrictions: GreeceFull-Time
Salary not disclosed
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Job Details
- Languages
- Native or fluent level of German (C1/C2); Intermediate level of English (at least B2) both verbal and written
- Required Skills
- Problem SolvingAttention to detailCustomer support
Requirements
- Have native or fluent German proficiency at C1/C2 level.
- Have intermediate English proficiency at least at B2 level, both verbal and written.
- Have strong communication skills, including phone conversation, attentive listening, and writing skills.
- Have analytical and problem-solving skills and strong attention to detail.
- Be willing to learn and advance, and to investigate and solve problems.
- Be available to work from home.
- Be a local candidate in Greece or be willing to relocate to Greece.
Responsibilities
- Provide customer support via phone, email, chat, and social media.
- Give customers accurate, valid, and complete information using the right procedures.
- Own customer queries and ensure timely resolution and response.
- Answer customer questions in a courteous, friendly, and professional manner.
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
- Follow management direction and provide feedback.
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