Access Center Triage RN
L
Lehigh Valley Health NetworkHealthcare
REMOTE IN PENNSYLVANIAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5 years experience in nursing (acute care, ED, medical office, telephone triage) and 2 years previous clinical acute care hospital experience/urgent care.
Requirements
- Associate’s Degree in Nursing.
- Five years of nursing experience in acute care, emergency departments, medical offices, or telephone triage.
- Two years of previous clinical acute care hospital or urgent care experience.
- Colleagues advancing from LPN to RN may qualify with at least two years of experience within the department.
- Excellent computer skills.
- Knowledge of home health information and self-care guidance for patients who do not need immediate emergency department intervention.
- Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols.
- Ability to make triage decisions and respond quickly and calmly in emergency situations.
- Ability to exercise judgment when handling sensitive, confidential information.
- American Heart Association Basic Life Support certification for Pennsylvania.
- Registered Nurse license for Pennsylvania.
- Preferred: Bachelor’s Degree in Nursing (BSN).
Responsibilities
- Direct callers to the appropriate level of care and provide healthcare advice and education using approved guidelines, protocols, and self-care practices.
- Assess symptoms and acuity, provide symptom-management information, and educate patients.
- Coordinate care across settings, ensuring labs, studies, and referrals are completed and results are discussed with patients.
- Evaluate patient situations, including chief complaint, vital signs, and mental status, to estimate illness or injury severity.
- Maintain medical records and file patient charts and reports in designated locations.
- Prepare documentation and transmit medical information.
- Serve as a liaison among patients, customers, physicians, hospital staff, and other resources.
- Refill prescriptions and place orders for appropriate testing and labs.
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