Customer Support Specialist (English & Spanish)
T
TorreroIGaming
Source API remote eligibility restrictions: Portugal, EU TimezoneFull-Time
Salary not disclosed
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Job Details
- Languages
- Proficient in English and Spanish languages
- Experience
- You must have work experience in support
- Required Skills
- MultitaskingCustomer support
Requirements
- Have work experience in support.
- Be proficient in English and Spanish.
- Have excellent communication skills.
- Have strong teamwork skills.
- Have excellent PC skills.
- Pay high attention to detail.
- Be able to multitask.
- Be flexible to work day, evening, and night shifts and weekends.
Responsibilities
- Answer incoming customer requests via live chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions.
- Follow up with customers to ensure basic technical and product-related issues are resolved.
- Gather customer feedback and share it with the Product, Sales, and Marketing teams.
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