Client Operations & Delivery Lead
New
S
StorytellerB2B SaaS
Fully remote working anywhere in the US!, This role must align closely with US Eastern Time across weekdays (regardless of your location).Full-TimeLead
SalaryUp to USD 110,000 salary, depending on experience
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Job Details
- Required Skills
- Data Analysis
Requirements
- Have direct people-leadership experience, including setting standards, allocating work, coaching people, handling performance problems, and remaining accountable for team output.
- Be able to own several simultaneous workstreams across different disciplines.
- Demonstrate sound judgment in prioritizing, stopping, delaying, investigating, or escalating work.
- Be able to interrogate imperfect data, find useful signals, and turn them into decisions.
- Communicate complex work clearly to team members, specialists, and senior client stakeholders.
- Have experience improving processes, systems, or operating models rather than relying on repeated manual effort.
- Use AI and agents in practical operating workflows, validate outputs, and drive adoption.
- Stay calm, make decisions, and reorganize work when priorities change quickly.
- Show attention to detail in identifying errors, weak handoffs, and missing ownership.
- Have a genuine interest in basketball and sport, including how live games, tentpole events, player news, and the season affect operational priorities.
- Be able to help identify capability gaps and address them through clearer ownership, process changes, or hiring.
Responsibilities
- Lead and develop the multidisciplinary team delivering work for the account.
- Maintain a clear operating picture across priorities, owners, deadlines, dependencies, risks, and decisions.
- Set workload and standards, inspect delivery, and intervene early when quality, pace, or performance slips.
- Run work across content, publishing, design, analytics, client projects, releases, integrations, and AI-enabled services.
- Turn unclear requests into practical plans with outcomes, scope, owners, next actions, dependencies, deadlines, and required decisions.
- Use operating, audience, and delivery data to diagnose problems and make decisions.
- Coordinate with design, content, product, engineering, support, and client leaders while respecting their specialist judgment.
- Lead large operational projects, including audits and migrations, while keeping live delivery moving.
- Improve tracking, move appropriate work from Airtable into Linear, and build useful review rhythms, automations, and controls.
- Prepare client updates and lead day-to-day delivery conversations, including incidents and difficult news.
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