Senior Manager, IT Delivery
T
ToastIT systems
Location: Remote, USFull-TimeManager
Salary137,000 - 219,000 USD per year
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Job Details
- Experience
- 7+ years of IT enterprise system ownership
- Required Skills
- AWSConfluenceGoogle WorkspaceServiceNow
Requirements
- Bring 7+ years of IT enterprise system ownership experience, ideally in environments with 7,000+ users.
- Have hands-on familiarity with ServiceNow, SailPoint or similar IGA platforms, Okta, AWS, Google Workspace, Atlassian Jira and Confluence, MDM, and security agent tooling.
- Understand how the specified core IT tools operate and integrate at a foundational level.
- Demonstrate the ability to drive projects forward and make strategic decisions amid undefined structures or limited resources.
- Have a history of leading cross-functional teams that do not report directly to you and unblocking technical dependencies.
- Demonstrate strong written and verbal communication and the ability to present complex technical concepts clearly to non-technical stakeholders.
- Be prepared to take a hands-on approach to execution and prioritize practical outcomes over rigid adherence to project management methodologies.
- IT Business Operations or IT Service Management experience is a plus.
- Experience with Snowflake, Power BI, or HEX for executive-facing performance and capacity dashboards is a plus.
- A strong understanding of AI and emerging technologies is a plus.
Responsibilities
- Lead end-to-end execution of critical IT systems initiatives, including SailPoint or identity governance integrations and deployments, tool deployments, User Access Reviews, and major system integrations.
- Drive decisions across IT domains by understanding how identity, service management, and collaboration platforms integrate and operate together.
- Partner with IT leaders to define success metrics for IT programs.
- Build dashboards to track enterprise-wide impact and publish post-mortems and trend analyses.
- Drive enterprise-wide adoption of the technology stack.
- Create and scale training programs, publish technical release notes, and maintain a centralized documentation repository.
- Serve as the primary point of contact between IT domains and external business stakeholders.
- Translate complex technical infrastructure into clear business value.
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