Technical Account Director
New
Q
QuviaMaritime connectivity
Source API remote eligibility restrictions: United KingdomFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer SuccessNetworking
Requirements
- Understand networking and VSAT technologies, including satellite communications networks used by target customers.
- Have experience selling, delivering, or supporting software solutions in a maritime environment.
- Be able to participate in early-stage technical discussions about solution design and implementation.
- Have prior operational experience within a satellite communications service provider environment.
- Be able to travel domestically and internationally 1–2 times per quarter.
- Hold a valid passport for international travel.
Responsibilities
- Coordinate with the Support team to manage and resolve escalations, liaising with customers and service providers.
- Partner with the Product team to review customer feedback, feature requests, and product recommendations.
- Fulfill ad hoc operational reporting requests outside the Support team’s scope.
- Work with customers’ operational and revenue teams to resolve non-standard Quvia Platform issues.
- Transition contracted services, proof of concepts, and other ad hoc initiatives from the GTM team to Project Management.
- Engage regularly with customers to support satisfaction and long-term relationships.
- Provide technical guidance to Cruise & Ferry customers on Quvia products and their implementation.
View Full Description & ApplyYou'll be redirected to the employer's site
