Partner Enablement Lead
P
Peek VisionEye health software
Remote. Country specific locations: Nigeria, India, Kenya, & Pakistan., UTC -1 to UTC +5; daily collective overlapping hours are 11:00-16:00 UTC.ContractLead
Salary1,890,000 - 2,225,000 INR per year
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Job Details
- Experience
- A minimum of 2 years experience as a teacher, trainer or facilitator.
- Required Skills
- Data AnalysisQuality Assurance
Requirements
- Have a teaching or training qualification.
- Have a minimum of 2 years’ experience as a teacher, trainer or facilitator.
- Demonstrate experience training teams remotely in low- and middle-income countries (LMICs).
- Understand software products, software configuration and customer adoption in practice.
- Demonstrate experience managing customer or partner relationships, managing expectations and driving programmes toward better outcomes.
- Bring coaching and facilitation skills, including observing practice, giving developmental feedback and maintaining quality standards.
- Explain technical concepts to non-technical audiences and adapt to varying literacy, digital literacy, English proficiency and cultural context.
- Use data to track engagement and outcomes, draw sound conclusions and translate findings into interventions.
- Have strong time and programme management skills and be self-directed, reliable and accountable.
- Work collaboratively and support colleagues toward shared goals.
Responsibilities
- Lead structured onboarding, enablement and in-country Software User Training with implementing partners using standard digital and non-digital learning assets.
- Coach partner trainers and representatives, and quality-assure training cascades through observation, remote monitoring and certification criteria.
- Monitor screening and referral practice remotely, identify quality issues and intervene with partner teams.
- Lead software configuration in programme design workshops, translate agreed designs into configurations, and validate and test workflows with programme managers, IT leads and partner stakeholders.
- Monitor software adoption, engagement and programme outcome data, identify causes of issues and coordinate appropriate interventions with partners and internal teams.
- Review training materials for accuracy and field deliverability, gather partner feedback and share recurring themes with relevant teams.
- Triage partner queries, tickets, bugs and enhancement requests; resolve first-line support issues within agreed SLAs and escalate when needed.
- Plan and manage multiple country programmes and internal projects, maintaining enablement plans and meeting notes using Monday.com boards.
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