Customer Success Manager
New
3
3YOURMINDDigital manufacturing
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in technical application support, customer success, or project management delivering software solutions to enterprise customers
- Required Skills
- Project ManagementCustomer Success
Requirements
- Have 5+ years of experience in technical application support, customer success, or project management delivering software solutions to enterprise customers.
- Bring experience operating within the defense and security sector.
- Have a broad engineering foundation in design, simulation, scanning, and conventional manufacturing processes.
- Have experience with software implementation and systems deployment.
- Have experience with standard agile or traditional project management tools.
- Have excellent communication, presentation, and client-facing skills.
- Hold a BS degree in Engineering, Computer Science, or a related field, or have equivalent practical experience; the degree is preferred.
- Familiarity with Additive Manufacturing (AM) software and workflows is a plus.
Responsibilities
- Provide technical support for North American clients.
- Assist the sales team with technical software demonstrations and pre-sales technical discussions.
- Engage clients and internal stakeholders from project kickoff through successful closure.
- Ensure project deliverables meet the technical and operational scope.
- Gather detailed technical requirements and scope project activities.
- Define project timelines and estimate activity durations.
- Partner with engineering and product teams to translate customer feedback into product enhancements and technical proposals.
- Assist with management of US GovCloud instances when needed.
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