Customer Success Manager
New
C
CXAppSaaS workplace technology
This CSM role is a remote position in the Los Angeles, California area. Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisCustomer SuccessSaaSHubSpotAccount Management
Requirements
- Bachelor's degree in business, marketing, or a related field.
- MBA is a plus.
- Proven experience as a Customer Success Manager, Account Manager, or in a similar role at a SaaS or technology company.
- Strong understanding of customer success principles and best practices.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to interpret data and make data-driven decisions.
- Problem-solving and project management skills.
- Ability to work independently and as part of a team.
- Familiarity with CRM software and customer success tools, such as HubSpot, is a plus.
Responsibilities
- Guide new customers through onboarding.
- Monitor product usage and engagement and identify opportunities to increase adoption and value.
- Build relationships with customer stakeholders and act as a trusted advisor.
- Develop product knowledge and understand how products apply to each customer's context.
- Collaborate with sales, product, and support teams to develop and execute account plans.
- Identify upselling and cross-selling opportunities with existing customers.
- Manage renewals by addressing potential issues and demonstrating ongoing value.
- Collect customer feedback and share it with internal teams to inform product improvements.
- Encourage satisfied customers to share success stories and referrals.
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