Remote People Operations & Performance Associate
New
V
ValatamPeople operations
Argentina, Colombia, El Salvador, Guatemala, Peru, VenezuelaFull-TimeMiddle
SalaryHourly rate equivalent to approximately USD $950-$1,100 per month, based on experience.
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Job Details
- Languages
- Fluent in English (C1/C2) and Spanish
- Experience
- 2–3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar
- Required Skills
- People ManagementMicrosoft OfficeGoogle WorkspaceCoachingAccount Management
Requirements
- Have 2–3 years of experience in people management, account management, HR workforce management, productivity coordination, or similar.
- Have experience tracking KPIs, productivity, attendance, deliverables, or service quality.
- Be fluent in English (C1/C2) and Spanish.
- Be proficient in Google Workspace and Microsoft Office.
- Have excellent interpersonal and coaching skills, including the ability to give constructive feedback.
- Have excellent communication skills and attention to detail.
- Have a quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and a backup connection.
- A Bachelor's or Associate's degree is preferred.
- Experience with Asana, Notion, Trello, or similar project management tools is a plus.
- Experience with time-tracking tools is a plus.
Responsibilities
- Monitor Virtual Assistant attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
- Identify performance risks, analyze root causes, and implement improvement plans.
- Conduct regular check-ins and coaching sessions.
- Maintain performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
- Validate undertime and overtime data for timely submission to Finance.
- Partner with Account Management to align Virtual Assistant performance with client expectations and address concerns.
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
- Support engagement, recognition, development, and retention initiatives, and contribute to HR programs, new-hire training, and administrative projects.
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