Assistant Director, Global Service Delivery
New
J
JobgetherHealthcare services
The position is fully remote within the United States.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 6–8 years of experience working within a Revenue Cycle Management (RCM) environment; at least 3–4 years of experience working with global customers or partners.
- Required Skills
- Project ManagementStakeholder managementProcess improvement
Requirements
- Have 6–8 years of experience working within a Revenue Cycle Management (RCM) environment.
- Have at least 3–4 years of experience working with global customers or partners, ideally involving offshore service delivery relationships.
- Bring a strong background in RCM; this is highly preferred.
- Have experience establishing performance metrics, monitoring KPIs and SLAs, analyzing productivity and quality data, and developing improvement plans.
- Have experience setting priorities, managing deliverables, coordinating cross-functional initiatives, and promoting accountability across distributed teams.
- Demonstrate relationship-building and escalation management skills with offshore partners, internal departments, and senior leadership.
- Be confident presenting on camera and communicating with onshore and offshore executive teams.
- Be able to identify operational risks, resolve delivery challenges, and implement process improvements.
- Be able to manage competing priorities, maintain documentation, and track action items.
- Maintain a dedicated, professional, and distraction-free workspace at home.
- A bachelor's degree is preferred.
- PMP certification is preferred.
Responsibilities
- Serve as the primary contact and escalation lead for offshore subcontractor partners.
- Provide direction to offshore teams, set priorities, and establish performance expectations.
- Define and manage KPIs and SLAs to track productivity, quality, and service delivery.
- Develop dashboards and performance reports, evaluate trends, and identify service gaps and risks.
- Implement corrective action plans to improve operational results.
- Collaborate with Service Delivery, IT, Security, Training and Quality, and offshore partners on process improvements, onboarding, and team ramp-up.
- Establish operational reviews, business review meetings, escalation procedures, and stakeholder communication practices.
- Track action items, project milestones, SOPs, and partner commitments.
- Present performance updates, operational challenges, and improvement plans to onshore and offshore leadership, including executive stakeholders.
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