Customer Success Manager
P
Prompt.io Inc.SaaS technology
Location: USA & CanadaFull-TimeManager
Salary$75,000-$100,000. We also offer annual bonuses.
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Job Details
- Experience
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Required Skills
- Customer SuccessSaaSAccount ManagementCross-functional collaboration
Requirements
- Have 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
- Bring experience managing a portfolio of customers and building long-term relationships with multiple stakeholders.
- Have demonstrated experience driving customer adoption, retention, and renewals.
- Be able to understand customer goals and translate them into practical solutions and recommendations.
- Be comfortable using customer data and engagement signals to identify risks and opportunities.
- Have strong communication and presentation skills for technical and non-technical audiences.
- Bring strong problem-solving skills and sound judgment when navigating customer challenges.
- Be able to manage multiple customer relationships and priorities in a fast-paced environment.
- Have experience working cross-functionally with teams such as Sales, Product, Support, and Engineering.
- Be organized and demonstrate strong follow-through in a fully remote environment.
Responsibilities
- Own and manage a portfolio of customer relationships throughout the customer lifecycle.
- Lead customers through onboarding and implementation to help them get up and running and realize value.
- Build relationships with customer stakeholders and understand their goals, priorities, and use cases.
- Drive product adoption by explaining best practices, capabilities, and opportunities to get more value from the platform.
- Engage proactively with customers to understand their experience, identify needs, and address potential risks.
- Monitor customer engagement and health to identify retention risks and growth opportunities.
- Manage customer renewals and support strong retention.
- Identify expansion opportunities and partner with Sales when appropriate.
- Share customer feedback and insights with Product, Engineering, Sales, and other internal teams.
- Maintain accurate customer information, activity, and account plans in company systems.
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