Account Manager
F
FlosumSalesforce DevOps
Workable workplace: remote; Workable locations: United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Required Skills
- SalesforceCI/CDAccount Management
Requirements
- Have 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS.
- Demonstrate a track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts with $100K+ ACV.
- Be comfortable engaging VP- and C-level stakeholders in strategic conversations.
- Have experience managing complex, multi-stakeholder accounts with long sales cycles.
- Bring strong written and verbal communication skills and the ability to build trusted-advisor relationships.
- Demonstrate commercial acumen, including the ability to construct ROI narratives and business cases for expansion.
- Have experience working with SaaS platforms; Salesforce ecosystem experience is preferred.
- Have a strong understanding of Salesforce; Admin, DevOps, or development lifecycle concepts are preferred.
- Salesforce DevOps tools or release management experience is preferred.
- Familiarity with CI/CD, version control, or agile development practices is preferred.
- Salesforce certifications such as Admin or Platform App Builder are preferred.
Responsibilities
- Own a portfolio of accounts and manage the post-sale lifecycle, including QBRs, renewals, and expansions.
- Build and maintain multi-threaded relationships with economic buyers, executives, and champions.
- Identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
- Partner with Customer Success Managers to track product adoption, time-to-value, account health, and gross revenue retention above 93%.
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
- Forecast renewal and expansion revenue in Salesforce monthly and quarterly.
- Surface customer feedback, risks, and opportunities to Product and Leadership.
- Navigate contract negotiations and procurement cycles with legal and finance stakeholders.
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