Quality Analyst Associate Engineer
C
CaylentContact center technology
Location: MEXICOFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0-2 years of experience in software testing or quality assurance
- Required Skills
- Regression testingQuality Assurance
Requirements
- Preferred: 0–2 years of experience in software testing or quality assurance.
- Basic understanding of testing methodologies and QA best practices.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and ability to identify edge cases.
- Good written and verbal communication skills.
- Ability to work independently and as part of a team.
- Adaptability to changing project requirements.
Responsibilities
- Execute test plans for IVR systems, including call flow, DTMF input, and speech recognition testing.
- Perform end-to-end testing of chat implementations across web, mobile, and messaging platforms.
- Validate email routing, auto-responses, and template rendering across email clients.
- Test Amazon Connect contact flows, queues, routing strategies, integrations, and agent desktop functionality.
- Execute regression tests for system updates and new feature deployments.
- Develop test cases and scripts, maintain test data and repositories, and document results and defects.
- Test omnichannel customer journeys, context preservation, accessibility, usability, failover, and error scenarios.
- Collaborate with development teams, business analysts, and client teams on requirements, test coverage, and user acceptance testing.
- Support production deployment validation and post-implementation monitoring.
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