Chief of Staff
J
JobgetherCustomer experience
Work remotely from anywhere in the United StatesFull-TimeStaff
Salary not disclosed
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Job Details
- Experience
- At least 5 years of experience
- Required Skills
- Project Management
Requirements
- Hold an MBA.
- Have at least 5 years of experience in management consulting, operations, strategic planning, or a Chief of Staff or Operations Lead role.
- Bring experience from a scaling business, BPO, or customer experience organization.
- Have direct experience working with distributed, global, or multicultural teams across multiple time zones.
- Demonstrate strong analytical and quantitative skills, including interpreting operational data and evaluating business scenarios.
- Be familiar with operational performance metrics such as resolution rates, customer lifetime value, customer satisfaction, and capacity planning.
- Be comfortable with automation technologies and AI-driven customer experience tools.
- Be able to turn ambiguous strategic objectives into clear, structured, measurable execution plans.
- Bring strong written and verbal communication skills and the ability to influence senior leaders without direct authority.
- Have strong project management, prioritization, and problem-solving capabilities.
- Be able to work effectively in a fully remote global organization.
Responsibilities
- Own and track CEO-level priorities, strategic initiatives, and OKRs across departments.
- Lead high-priority cross-functional projects, including service line launches, technology integrations, and geographic expansions.
- Establish operating rhythms for executive meetings, board preparation, strategic planning, and company-wide communications.
- Translate strategic goals into roadmaps, milestones, and measurable outcomes.
- Advise the CEO by synthesizing operational information and helping prioritize decisions.
- Facilitate collaboration across leadership teams in the United States, Latin America, and the Philippines.
- Track executive decisions, KPIs, and strategic commitments to support accountability and follow-through.
- Analyze operational metrics and use quantitative analysis to inform decisions and improve operational effectiveness.
- Identify opportunities to use automation and AI-enabled customer experience tools to support scalable operations.
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