Payment Operations Specialist
New
F
FastSpringPayment processing
Remote — United StatesFull-TimeEntry
Salary$63,000 — $63,000 USD
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Job Details
- Experience
- 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
- Required Skills
- Data Analysis
Requirements
- Have 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
- Have a basic understanding of card payments and the chargeback/dispute lifecycle.
- Be comfortable working with data, dashboards, and spreadsheets.
- Pay strong attention to detail and follow documented processes.
- Be organized and have strong communication skills.
- Be interested in learning about risk, fraud, and payment optimization.
Responsibilities
- Assist with the end-to-end chargeback process, including preparing and submitting representments.
- Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
- Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
- Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
- Support Tier I–II payment-related inquiries from sellers and internal teams.
- Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
- Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations.
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