Court Coverage Specialist
New
D
DocketlyLegal technology
Location: Iowa US (Remote), Mountain TimeFull-TimeJunior
Salary20 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year in a role requiring high-volume phone outreach or direct negotiation.
- Required Skills
- Customer serviceNegotiationGoogle WorkspaceData entryRelationship managementCRM
Requirements
- Have 1+ year of experience in a role requiring high-volume phone outreach or direct negotiation.
- Be comfortable and efficient on the phone, with strong verbal and written communication.
- Manage multiple open items without letting details slip.
- Stay calm and make decisions under deadline pressure.
- Be comfortable with technology and able to learn new platforms quickly.
- Have a high school diploma or equivalent.
- Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
- Preferred: a track record of meeting or exceeding KPIs in a metrics-driven role.
- Preferred: familiarity with CRM or scheduling tools.
- Preferred: exposure to legal, court, or collections operations.
- Preferred: comfort with Mac OS and Google Workspace.
Responsibilities
- Own a portfolio of open court hearings and contact attorneys by phone, text, and email to secure coverage before hearing dates.
- Negotiate fees, handle counteroffers, and extend above-standard offers when needed while protecting margins.
- Prioritize competing hearings and make timely decisions about the coverage pipeline.
- Handle last-minute changes, cancellations, and urgent coverage gaps.
- Onboard attorneys, explain how Docketly works, and answer their questions.
- Update law-firm clients on hearing status.
- Log activity, confirm assignments, and maintain accurate pipeline records.
- Identify recurring coverage gaps and share ideas with the team.
View Full Description & ApplyYou'll be redirected to the employer's site
