Technical Account Manager
P
PrimerPayments infrastructure
Location: United Kingdom; Workplace: RemoteFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SQLRESTful APIs
Requirements
- Comfort reading API logs and traces and directly debugging integration issues.
- Ability to write basic scripts and SQL to investigate issues.
- Experience in a technical, merchant- or customer-facing role, such as Technical Account Manager, Solutions Engineer, Support Engineer, technical-focused Customer Success Manager, or Implementation Specialist.
- Experience in payments, fintech, or e-commerce.
- Strong understanding of APIs, webhooks, and SDKs.
- Ability to explain technical flows clearly to engineers and non-technical stakeholders.
- Experience with payments infrastructure, such as network tokenisation, PSP connectors or routing, or card scheme mechanics.
- Confidence presenting technical material to senior technical stakeholders at enterprise merchants.
- Ability to coordinate across engineering, product, and support teams while owning ambiguity.
- Exposure to beta or early-access product rollouts for key merchants.
Responsibilities
- Monitor merchant integration and payment performance, including authorization rates, network tokenisation coverage, and routing configuration, and flag risks.
- Recommend and drive routing, network tokenisation, and configuration changes, explaining their economic case.
- Investigate technical issues hands-on using logs, traces, and API behaviour, and involve Primer engineering when needed.
- Own technical escalations during incidents affecting key merchants and coordinate with Support.
- Provide merchants with incident root-cause analyses, explain impacts, and recommend ways to prevent future exposure.
- Lead technical deep-dives and solution design for new PSP connectors, payment methods, and unreleased products.
- Manage rollout expectations and provide structured feedback to Product and Engineering.
- Run recurring technical integration reviews with merchant engineering and payments stakeholders.
- Translate card scheme rules and regional regulation changes into technical plans for affected merchants.
View Full Description & ApplyYou'll be redirected to the employer's site
