Technical Application Support Analyst - jhaFileSmart
New
J
Jack HenryFinancial technology
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Springfield, MO or Monett, MO.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in technical support, application support, implementation, or backroom bank operations.
- Required Skills
- TroubleshootingTechnical support
Requirements
- Have 3+ years of experience in technical support, application support, implementation, or backroom bank operations.
- Demonstrate strong analytical and troubleshooting skills.
- Have experience working directly with customers to resolve technical issues.
- Be able to manage multiple priorities in a deadline-driven environment.
- Be able to work extended hours during peak tax reporting periods as business needs dictate.
- Experience with XML, CSV, or file-based data processing is a plus.
- Financial services or fintech experience is a plus.
- Experience supporting regulatory or compliance-related products is a plus.
- Knowledge of electronic filing processes or IRS reporting requirements is a plus.
- Experience with secure file transfers and data validation is a plus.
Responsibilities
- Process and monitor electronic tax file submissions to the IRS.
- Review IRS acknowledgements, rejections, and accepted-with-error responses.
- Troubleshoot file validation, formatting, transmission, and processing issues.
- Analyze file processing results and identify corrective actions.
- Document findings, resolutions, and customer communications.
- Partner with operations, development, product, and support teams to resolve client-impacting issues.
- Support customers during critical filing periods and tax reporting deadlines.
- Assist with testing activities related to IRS regulatory changes and system enhancements.
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