Customer Service Agent (English/French)
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SezzleFintech payments
This is a remote position for candidates based in Canada. Must work from Canada, can't work outside of the country., Fixed shift, based in Central Standard TimeFull-TimeMiddle
Salary22 CAD per hour
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Job Details
- Languages
- Fluent in written and spoken English; fluent in written and spoken French
- Experience
- 3+ years of customer support experience
- Required Skills
- JiraZendeskTroubleshootingCustomer support
Requirements
- Have 3+ years of customer support experience.
- Be fluent in written and spoken English.
- Be fluent in written and spoken French.
- Have experience handling complex issues, troubleshooting, and resolving problems via email, phone, or live chat; software experience is preferred.
- Have a bachelor's degree or an equivalent combination of education and experience.
- Be able to manage multiple tasks efficiently and use personal judgment to take initiative.
- Be able to investigate system or process details to solve customer problems.
- Be available for a fixed shift based in Central Standard Time.
- Have full availability for the first two months; no vacations can be approved during this period.
- Complete 3–4 training weeks.
Responsibilities
- Provide clear, prompt, detailed, empathetic, customer-oriented support to consumers.
- Resolve basic to complex inquiries about Sezzle services through email, live chat, and phone calls.
- Troubleshoot customer questions and write clear instructions for using Sezzle.
- Work with customers to understand how they use Sezzle services.
- Provide customer feedback to Product and Development teams.
- Report observed areas for improvement in the product or processes and act on them.
- Communicate customer trends to leadership and suggest solutions to improve customer experience.
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