Customer Happiness Advocate
New
T
TurtlesE-commerce
Customer Happiness Advocate (Remote - Canada)Full-Time
SalaryThe starting salary for this role is 3875 CAD per month, plus extra pay for Sunday shifts.
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent professional English proficiency
- Required Skills
- Customer serviceWritten communicationSlackZendesk
Requirements
- Have fluent professional English proficiency.
- Type at least 50 words per minute.
- Be comfortable using and multitasking with G-Suite, presentation software, Slack, and Zoom.
- Be able to work independently and meet expectations within deadlines.
- Be able to multitask in a fast-paced environment.
- Demonstrate strong written and spoken communication skills.
- Be a creative problem solver and willing to adapt and develop.
- Experience with a CRM such as Intercom or Zendesk is a nice-to-have.
- Experience using text expander software is a nice-to-have.
Responsibilities
- Follow a daily schedule of phone calls, simultaneous chats, and email responses.
- Engage with customers to identify and resolve issues and help them succeed while shopping.
- Respond to customers in real time with high-quality service.
- Complete follow-up documentation after each customer ticket.
- Offer needs-based solutions rather than pushy sales.
- Review past interactions, reflect on performance, and take initiative on development opportunities.
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