Senior Manager, Billing & Payments
E
ECPSenior living software
Workable workplace: remoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 6+ years of combined experience across accounting, finance, billing, accounts receivable, financial operations, software implementation, customer success, or related functions; 2+ years of experience managing or leading a team
- Required Skills
- Project ManagementAccountingQuickBooks
Requirements
- 6+ years of combined experience across accounting, finance, billing, accounts receivable, financial operations, software implementation, customer success, or related functions.
- 2+ years of experience managing or leading a team in implementation, professional services, finance operations, or a similar function.
- Experience working directly with customers implementing or supporting complex billing, payments, ERP, or financial operations software.
- Working knowledge of payments, including processing, settlement, and reconciliation.
- Strong grasp of billing and accounting concepts, including invoicing, credits, payments, AR aging, adjustments, journal entries, debits and credits, and reconciliations.
- Ability to analyze accounting and billing data, identify discrepancies, and guide troubleshooting across workflows, configurations, and financial reports.
- Strong project management skills covering scope, timelines, risk, capacity, and cross-functional dependencies.
- Ability to build structure and lead where processes and requirements are not fully defined.
- Ability to communicate with customer-facing and internal executives and influence cross-functionally without direct authority.
- Comfort working with Product, Engineering, Customer Success, Support, Sales, and Operations.
- Ability to travel up to 10–15% based on customer and business needs.
- Bachelor's degree or equivalent experience.
- Preferred: experience building or scaling an implementation or professional services function, setting and reporting operational KPIs, or using ERP/accounting systems such as QuickBooks, Sage Intacct, or NetSuite.
Responsibilities
- Hire, onboard, coach, and develop Billing Consultants; set expectations and manage performance.
- Partner with the Implementation team on methodology, staffing, capacity planning, quality standards, and outcomes.
- Lead or support complex implementations, including journal entry configuration, reporting requirements, and reconciliation.
- Own the operational strategy for payment processing and partner with Product, Engineering, and the payment processing partner on the payments roadmap.
- Oversee accounting integrations, including data flows, configuration requirements, and downstream financial reporting impacts.
- Advise customers and serve as an escalation point for Finance, Accounting, and Operations leaders.
- Manage billing escalations and incidents affecting revenue accuracy, financial reporting, or customer trust.
- Define, track, and report Billing & Payments performance metrics to leadership.
- Partner with Sales on discovery, scoping, implementation packaging, fit criteria, and demos.
- Turn implementation experience into product requirements and business cases; maintain implementation playbooks, templates, tooling, and documentation.
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