Full Stack Software Engineer, Support Operations
C
ClickHouseSupport operations software
Location: United States; Workplace: RemoteFull-TimeMiddle
Salary154,000 - 193,500 USD per year
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Job Details
- Experience
- 3–5 years building and shipping full-stack software in production
- Required Skills
- Node.jsGitJavascriptSalesforceTypeScriptReactRESTful APIsDistributed Systems
Requirements
- Have 3–5 years of experience building and shipping full-stack software in production.
- Have experience with TypeScript/JavaScript, Node.js, and React, or comparable tools.
- Have experience developing with APIs, webhooks, and integrations between distributed systems.
- Bring hands-on experience as a support or technical support engineer, or building tools or integrations for a support, CS, or RevOps team.
- Be confident using Git and safe, version-controlled deployment workflows.
- Be able to translate operational needs into solutions that non-engineers can follow.
- Be self-driven, curious, and comfortable owning a problem end-to-end.
- Be comfortable using AI tools day to day and understand where to trust them.
- Bonus: Have experience building production LLM-powered features such as routing, retrieval, evaluation, or observability.
- Bonus: Have Salesforce platform experience, such as Apex, LWC, Flows, or custom objects, or Salesforce certifications.
- Bonus: Have experience with support and incident tooling such as Pylon, incident.io, PagerDuty, Zendesk, Slack APIs, or GitHub APIs.
- Bonus: Have experience with ClickHouse or other analytical databases.
Responsibilities
- Design and build intelligent routing and decision systems that adapt as the business scales.
- Build AI-powered customer-facing and internal experiences that recommend next steps and hand off to a human when appropriate.
- Develop production-standard applications that help Support, RevOps, and GTM teams work faster and more accurately.
- Build integrations across Salesforce, live chat, incident management, Slack, GitHub, and other systems.
- Create automation that removes repetitive work and observability systems that surface what is breaking.
- Partner with core Engineering to ship work to production.
- Own code review, testing, monitoring, and continuous improvement for what you build.
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