Technical Support Consultant
New
S
SupportYourAppTechnical support
Tiranë, Tirana County, Albania. Skopje, Greater Skopje, North Macedonia. Belgrade, Vojvodina, Serbia. Mexico City, Mexico. Brasília, Brasília, Brazil. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina, Fixed schedule: Sunday, Saturday: 1:00-4:30 PM, Wednesday - Friday: 1:00 PM -4:00 PM (UTC)ContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills (at least C1 for both spoken and written)
- Experience
- At least 1 year of experience in technical customer support role
- Required Skills
- Problem SolvingTroubleshooting
Requirements
- Have at least 1 year of experience in a technical customer support role.
- Have excellent English communication skills at C1 level or higher, both spoken and written.
- Bring a tech-savvy mindset.
- Have strong troubleshooting and problem-solving skills.
- Use critical thinking and a practical, analytical approach to resolving customer issues.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.
Responsibilities
- Provide technical support via email, calls, and chats.
- Handle D2C and B2B inquiries, including password resets.
- Troubleshoot home app and product issues and guide customers through solutions step by step.
- Ask questions to understand and diagnose customer problems.
- Follow troubleshooting procedures and use judgment when a situation is not covered by a standard process.
- Document customer interactions and troubleshooting steps clearly.
- Escalate complex or unresolved technical issues when necessary.
- Manage multiple conversations while maintaining accuracy and quality.
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