Senior Manager, Forecast Delivery, Personal and Commercial Operations
New
J
JobgetherWorkforce forecasting
Listing location: Canada; Workplace type: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 7 years of progressive leadership experience
- Required Skills
- PythonSQLData AnalysisMicrosoft Excel
Requirements
- At least 7 years of progressive leadership experience.
- A postgraduate degree or equivalent experience in analytics, mathematics, statistics, business administration, economics, or a related discipline.
- Advanced proficiency in Microsoft Excel, reporting, and data analysis, including work with complex datasets.
- Proficiency in SQL and/or a general-purpose programming language such as Python.
- Experience with forecasting methodologies, workforce planning, capacity management, performance monitoring, and data quality frameworks is highly valuable.
- Strong analytical and critical-thinking skills, including the ability to investigate complex issues and develop solutions.
- Ability to communicate technical analyses as clear, actionable recommendations to technical and non-technical audiences.
- People leadership skills, including mentoring and developing team members.
- Certified Product Owner credentials and/or relevant Agile leadership training are considered assets.
- An MBA or equivalent advanced business qualification is preferred.
Responsibilities
- Lead end-to-end delivery of forecasting products and services within Workforce Management Optimization.
- Coordinate with data partners and workforce management teams to deliver weekly and monthly forecasts, Monthly Capacity Reviews, quality assessments, and ad hoc analyses.
- Establish forecasting standards, monitoring frameworks, and reporting mechanisms to track accuracy and performance against metrics and service-level agreements.
- Evaluate and implement forecasting model enhancements using advanced analytics techniques.
- Monitor historical and forecast data, investigate inconsistencies, coordinate corrective actions, and prevent recurring data quality issues.
- Develop and maintain data governance frameworks for accurate, consistent, traceable, and auditable forecasting inputs and outputs.
- Communicate forecasts, trends, risks, and recommendations to leadership and relevant stakeholders.
- Lead, coach, and develop forecasting professionals, supporting knowledge sharing and individual development.
- Build relationships with internal partners and colleagues across Canada and internationally.
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