Loyalty Operations Associate
New
J
JobgetherLoyalty operations
Ability to work remotely within the United States.Full-TimeEntry
SalaryAnnual base salary: $54,400–$68,000 USD, depending on work location, relevant skills, experience, education, and training. Additional compensation: Bonus and equity opportunities may be available, as applicable to the role and compensation package.
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Job Details
- Experience
- At least 1 year of experience in loyalty operations, promotional campaign management, quality assurance, or a related operational role.
- Required Skills
- SQLTableauQuality AssuranceTroubleshooting
Requirements
- At least 1 year of experience in loyalty operations, promotional campaign management, quality assurance, or a related operational role.
- Experience with promotional offers, rewards programs, or rules-based systems, and the ability to interpret detailed requirements accurately.
- Strong attention to detail when configuring offers, validating eligibility rules, and checking customer-facing communications.
- Problem-solving and troubleshooting skills, including investigating discrepancies and coordinating resolutions.
- Experience using data, reports, dashboards, or operational tools to monitor activity and identify performance issues.
- Ability to collaborate with marketing, CRM, customer experience, and technical teams.
- Organizational and time-management skills to manage multiple tasks and competing deadlines accurately.
- Interest in using AI tools and emerging technologies to streamline processes and improve operational quality.
- Preferred: Familiarity with SQL, Sigma, Tableau, or similar data querying, analytics, and reporting tools.
- Preferred: Experience with campaign management, promotional testing, quality assurance procedures, or customer loyalty platforms.
- Ability to work remotely within the United States.
- Willingness to obtain a gaming license from the appropriate state regulatory authority if required for the position.
Responsibilities
- Build, configure, and maintain promotional bonus offers in accordance with promotion rules and requirements.
- Test offers before launch, checking eligibility criteria, reward calculations, offer mechanics, messaging, and functionality.
- Investigate offer discrepancies and technical issues, and coordinate solutions with relevant teams.
- Partner with CRM and marketing teams on audiences, messaging, terms and conditions, launch schedules, and offer requirements.
- Monitor active promotions for errors, unexpected behavior, and performance issues.
- Use reporting tools and operational data to monitor offer performance and investigate anomalies.
- Collaborate with customer experience and other cross-functional teams to resolve promotion-related questions and challenges.
- Improve promotional setup, testing, monitoring, and quality assurance processes using automation and AI tools where appropriate.
- Document promotional requirements, testing procedures, issues, and corrective actions.
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