Healthcare IT Technical Operations Associate III
J
JobgetherHealthcare IT
Remote work opportunity within the United States.Full-TimeMiddle
Salary70,000 - 88,000 USD per year
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Job Details
- Experience
- 3–4 years of experience in application support, technical operations, or production support.
- Required Skills
- SQLJiraServiceNow
Requirements
- Hold a bachelor's degree in Computer Science, Information Technology, or a related field.
- Have 3–4 years of experience in application support, technical operations, or production support.
- Have experience with healthcare platforms such as HealthEdge, Facets, or QNXT.
- Be familiar with healthcare data formats and EDI X12 transactions, including 270/271, 276/277, 834, 835, and 837.
- Have hands-on SQL experience for data validation, log analysis, troubleshooting, and reconciliation queries.
- Have experience using production monitoring tools to investigate and support application issues.
- Be familiar with ITSM platforms such as Jira or ServiceNow and monitoring solutions such as Dynatrace.
- Have basic scripting skills for log analysis, repetitive tasks, or automation.
- Understand incident management, SLA tracking, escalation procedures, and operational support processes; awareness of ITIL practices is expected.
- Understand US healthcare workflows, including claims processing, member enrollment, and provider interactions.
- Be familiar with HIPAA requirements and healthcare data security standards.
- Have analytical and troubleshooting skills, attention to detail, and the ability to coordinate incident resolution with customers and cross-functional teams.
Responsibilities
- Investigate and triage job failures, processing fallouts, and reprocessing requests escalated by L1 support.
- Analyze application logs, database queries, monitoring data, and system dependencies to support root cause identification.
- Coordinate incident investigation and resolution with L3 support, product teams, developers, vendors, trading partners, and other stakeholders.
- Execute data corrections and reprocess failed records according to approved procedures and technical instructions.
- Validate reprocessing outcomes and reconcile records across files, tables, messages, and interfaces.
- Investigate discrepancies, data mismatches, duplicate records, missing transactions, and out-of-balance conditions.
- Maintain reconciliation logs and audit trails for data corrections and reprocessing activities.
- Update runbooks and standard operating procedures, and publish reports on reconciliation status, reprocessing volumes, and SLA performance.
- Document pending work and risks during shift handovers, and recommend automation opportunities for recurring issues.
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