Learning Experience Designer
New
D
DropboxCustomer education
Remote - IrelandFull-TimeEntry
Salary37,800 - 51,200 EUR per year
Apply NowOpens the employer's application page
Job Details
Requirements
- Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.
- Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.
- Experience using content-authoring, learning-management, or publishing platforms.
- Ability to collaborate with subject-matter experts and cross-functional stakeholders to develop and refine instructional content.
- Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.
- Strong organizational skills and ability to manage multiple content deliverables, incorporate feedback, and meet deadlines.
- Ability to learn and responsibly use AI-assisted tools while maintaining accountability for content quality and accuracy.
- Preferred: Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths.
- Preferred: Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools.
- Preferred: Experience supporting product launches, localization, or customer self-service education programs.
- Preferred: Experience using learning analytics, customer feedback, or content-performance data to inform improvements.
- Preferred: Experience collaborating with distributed teams in a technology or SaaS environment.
Responsibilities
- Design, develop, publish, and maintain accessible, accurate customer learning experiences across Dropbox products and education platforms.
- Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
- Translate product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.
- Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms.
- Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers.
- Use AI tools for drafting, storyboarding, synthesis, analysis, and production efficiency, while validating outputs.
- Improve learning experiences using reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.
View Full Description & ApplyYou'll be redirected to the employer's site
