Client Support Manager
New
Q
Quantum HealthHealthcare navigation
May work remotely anywhere in the United States of AmericaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5-8+ years of experience in client/account management in the healthcare field
- Required Skills
- Project ManagementData AnalysisFinancial analysisAccount ManagementClient relationship management
Requirements
- Have a bachelor’s degree in healthcare, business administration, or an equivalent field.
- Have 5-8+ years of client or account management experience in healthcare.
- Demonstrate a track record of managing client relationships and delivering high customer satisfaction.
- Bring a deep understanding of the healthcare industry, particularly health plans.
- Have communication, presentation, project management, and interpersonal skills.
- Be comfortable generating and explaining financial analyses and savings.
- Be able to interpret data and generate actionable insights.
- Be able to work independently and collaboratively in a fast-paced environment.
- Be proficient in CRM software and client success tools.
- Be available to travel as needed based on client demands and business cycles.
Responsibilities
- Support onboarding for new clients, including initial configurations, training, and best practices.
- Serve as the primary contact for assigned clients and address their day-to-day needs and issues.
- Anticipate client needs using market dynamics, Edge and Edge-adjacent solutions, and health plan knowledge; recommend initiatives.
- Build client relationships to support satisfaction, retention, and renewals.
- Monitor account health through performance, engagement, and financial indicators.
- Use analytics tools to generate insights and reports for client discussions.
- Collect client feedback and relay it to Product, Solutioning, and Engineering teams.
- Conduct training sessions, webinars, and workshops for clients and their partners.
- Coordinate with cross-functional teams to execute client strategies, support adoption, and maximize solution value.
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