Customer Support Executive
New
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NivodaDiamond and gemstone marketplace
Fully remote in the United States, Mon - Fri, 10AM - 7PM ESTContractExecutive
Salary not disclosed
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Job Details
- Languages
- Native or full professional proficiency in Spanish or French is highly desirable
- Experience
- Minimum 2 years experience in online customer support, live chat, and calls.
- Required Skills
- ZendeskCross-functional collaboration
Requirements
- Have a minimum of 2 years of experience in online customer support, live chat, and calls.
- Bring a customer-first mindset and take ownership of customer issues.
- Be organized and able to multitask across different platforms.
- Demonstrate proactivity and forward thinking.
- Be assertive when representing the voice of the customer internally.
- Collaborate effectively across teams.
- Zendesk experience is highly desirable.
- Native or full professional proficiency in Spanish or French is highly desirable.
Responsibilities
- Answer customer inquiries via live chat, WhatsApp, and email.
- Handle day-to-day client issues related to logistics, orders, and website bugs.
- Resolve customer issues while prioritizing swift response times and customer satisfaction.
- Keep up with product releases to support customers effectively.
- Work with other teams to address the root causes of customer issues.
- Represent the voice of the customer in internal communications.
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