Senior Technical Support Engineer
New
D
DBSyncData integration
Ability to work independently from India while supporting US enterprise customers during US Central Time business hours. Job Location: Bangalore (Remote), US Central Time business hours; 8:00 AM–5:00 PM US Central Time; 6:30 PM IST to 3:30 AM ISTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in technical support, software support, enterprise applications, or data integration.
- Required Skills
- SQLMicrosoft DynamicsSalesforceRESTful APIs
Requirements
- Have 5+ years of experience in technical support, software support, enterprise applications, or data integration.
- Bring hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting.
- Have experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, or Microsoft Dynamics 365 Business Central.
- Understand data replication, synchronization, ETL/ELT, APIs, and integration concepts.
- Have practical knowledge of cloud hosting platforms and on-premises infrastructure.
- Have experience managing enterprise customers, escalations, SLAs, and critical production issues.
- Be able to work independently from India while supporting US enterprise customers during US Central Time business hours.
- Preferred: experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases.
- Preferred: familiarity with AWS, Microsoft Azure, or other cloud infrastructure.
- Preferred: knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting.
- Preferred: experience with monitoring, incident management, ticketing systems, and remote troubleshooting.
- Preferred: previous experience supporting SaaS products or enterprise data replication solutions.
Responsibilities
- Provide L2/L3 technical support for DBSync Cloud Replication and enterprise data integration solutions.
- Manage enterprise customer relationships, troubleshoot technical issues, and resolve support cases in a timely manner.
- Diagnose database connectivity, data synchronization, replication failures, performance, and integration issues.
- Support databases, CRM platforms, ERP applications, and related enterprise systems.
- Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments.
- Collaborate with engineering, product, and implementation teams to resolve complex technical issues.
- Monitor replication jobs, logs, data flows, and system performance to identify root causes.
- Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides.
- Communicate incident updates, resolution plans, and recommendations to enterprise clients.
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