Customer Success Lead
New
H
HealthArcHealthcare technology
United States, 80% overlap with US timezone working hours.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 2+ years previous experience in customer success/account management or similar role
- Required Skills
- Analytical SkillsCustomer SuccessAccount Management
Requirements
- Bachelor’s degree or higher in business or a related technical field.
- At least 2 years of experience in customer success, account management, or a similar role.
- Willingness and ability to learn the technical and medical aspects of the HealthArc offering.
- Analytical skills.
- Technical aptitude and comfort speaking in Zoom video meetings.
- Ability to work with 80% overlap with US timezone working hours.
- Healthcare experience is a plus.
Responsibilities
- Guide new customers through initial HealthArc configuration and provide training and best practices.
- Help customers increase HealthArc utilization and serve as their first point of contact for issues.
- Recruit nurses and care coordinators, kick off client onboarding, and maintain relationships with health providers.
- Forecast sales, manage account renewals, and identify upsell and growth opportunities.
- Resolve questions and issues raised by program administrators.
- Enable program administrators to support their patients and participants effectively.
- Manage device support for program administrators and patients or participants.
- Report customer feedback and issues to development teams to help improve the product.
- Coordinate with sales administration, customer support, and finance to resolve order, technical, and billing issues.
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