ServiceNow Technical Delivery Lead & PMO Consultant
J
JobgetherIT service management
Based in IndiaContractLead
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English, with a minimum B2 level; C1 proficiency is preferred.
- Required Skills
- Project ManagementAgileJiraRelease ManagementStakeholder managementServiceNow
Requirements
- Have practical experience delivering ServiceNow implementations and/or complex ITSM projects.
- Have previous ServiceNow delivery experience, such as as a ServiceNow Consultant, Business Analyst, Implementation Lead, or in a comparable hands-on implementation role.
- Understand ServiceNow platform concepts, architecture, integrations, dependencies, and implementation considerations.
- Translate business requirements into technical solutions and contribute to implementation and design discussions.
- Have experience owning a technical delivery workstream from initial analysis through production deployment.
- Understand the software delivery lifecycle, including requirements analysis, solution design, development, testing, UAT, release management, and hypercare.
- Coordinate technical teams, Product Owners, solution architects, developers, testers, and business stakeholders.
- Bring project management and PMO skills, including delivery planning, progress and action tracking, risk and issue management, dependency management, and status reporting.
- Use Jira, including structured backlogs, Epics, User Stories, and delivery workflows.
- Have experience in Agile or hybrid project delivery environments.
- Demonstrate stakeholder management, facilitation, and communication skills, including explaining technical subjects to non-technical audiences.
- Work independently in complex enterprise environments with multiple stakeholder groups and interdependent workstreams.
- Have excellent written and spoken English at a minimum B2 level; C1 proficiency is preferred.
- Note: end-user-only ServiceNow experience is insufficient; hands-on coding or development is not required.
Responsibilities
- Own the assigned ServiceNow workstream from initial analysis and design through development, testing, Release to Production, and hypercare.
- Establish and maintain delivery plans, priorities, milestones, dependencies, and expected outcomes.
- Lead requirements analysis and clarify technical dependencies, solution options, and design decisions before development begins.
- Identify technical blockers, delivery risks, and design dependencies, and coordinate stakeholders to resolve them.
- Coordinate development activities and track progress against agreed plans and milestones.
- Manage testing and UAT readiness, business participation, defect tracking, and resolution.
- Coordinate production release readiness, including approvals, documentation, testing evidence, and release artefacts.
- Maintain ownership of risks, issues, actions, and dependencies, escalating them when needed.
- Keep Jira and other project tracking tools up to date and prepare status reports for project stakeholders.
- Organise workstream meetings and workshops, coordinate stakeholder engagement, and prepare project documentation and decision records.
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