Database Support Engineer
J
JobgetherDatabase technology
Based in the United States (East Coast, Remote)Full-TimeSenior
SalaryAnnual base salary ranging from $150,000 to $200,000
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Job Details
- Experience
- At least 5 years of experience in pre-sales, post-sales, solutions engineering, technical consulting, or customer success engineering
- Required Skills
- AWSSQLGCPKafkaMicrosoft AzureTableauData modeling
Requirements
- Have at least 5 years of experience in pre-sales, post-sales, solutions engineering, technical consulting, or customer success engineering.
- Bring experience ideally in database technologies, data analytics, or cloud infrastructure.
- Have hands-on experience with OLAP workloads, query optimization, and data modeling, including star and snowflake schemas.
- Demonstrate strong SQL skills for query analysis, performance investigation, and complex data use cases.
- Understand distributed data processing systems, including their architecture and performance considerations.
- Be familiar with at least one major public cloud provider: AWS, Google Cloud Platform, or Microsoft Azure.
- Be able to troubleshoot complex technical issues and support proof-of-concept initiatives.
- Be able to explain technical concepts to engineers, technical decision-makers, and C-level executives.
- Have experience supporting pre-sales and post-sales teams in technical evaluations and demonstrating technical value.
- Preferred: familiarity with Tableau or Looker, and streaming data technologies such as Kafka or Redpanda.
Responsibilities
- Guide customers through implementation and deployment into production environments.
- Support product adoption, resolve technical issues, and identify opportunities to expand customer usage.
- Build relationships with technical stakeholders and understand their business objectives and technical constraints.
- Assess customer environments, troubleshoot production issues, and recommend architectural or configuration improvements.
- Share recurring customer challenges and product feedback with product management and engineering.
- Assist sales teams with technical evaluations, proof-of-concept design and execution, and customer demonstrations.
- Maintain records of customer evaluations, use cases, technical challenges, PoC plans, and outcomes.
- Partner with sales teams to address customer objections and support deal progression.
- Represent the platform through webinars, conferences, user groups, and technical content.
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