SAP AMS Service Delivery Manager
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JobgetherSAP application management
Based in IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 7 years of relevant experience in ERP projects, system evolution, implementation support, or application management services. Minimum of 3 years of experience leading teams, coordinating technical consultants, and managing delivery performance.
- Required Skills
- ServiceNow
Requirements
- Bachelor’s degree required, preferably in Information Technology or a related discipline.
- At least 7 years of relevant experience in ERP projects, system evolution, implementation support, or application management services.
- At least 3 years of experience leading teams, coordinating technical consultants, and managing delivery performance.
- General understanding of SAP FI, CO, MM, PP, and SD modules, their integrations, and the business processes they support.
- Experience with ServiceNow, SAP Solution Manager, or another IT service management platform is an advantage.
- Familiarity with or certification in ITIL, ISO standards, COBIT, Six Sigma, Lean IT, or similar service management and process improvement frameworks is preferred.
- Ability to manage stakeholder expectations, navigate challenging conversations, resolve conflicts, and address client or consultant performance concerns.
- Experience monitoring service budgets, controlling costs, managing project margins, reviewing invoices, and meeting delivery commitments.
- Strong multitasking, prioritization, and time-management skills for managing multiple clients and competing deadlines independently.
- Excellent verbal, written, and presentation skills for communicating with clients, technical teams, consultants, and senior stakeholders.
- Willingness to travel to client sites when required.
Responsibilities
- Serve as the primary contact for assigned SAP AMS clients and align services with business requirements and contractual commitments.
- Lead service reviews and governance meetings, report on service levels and project progress, review budgets, and escalate risks.
- Oversee daily SAP support activities, triage tickets, allocate resources, and coordinate resolution of incidents and service requests.
- Coordinate responses to critical P1/P2 incidents and manage operational risks.
- Coordinate SAP S/4HANA Cloud releases and work with SAP to resolve support incidents.
- Supervise small and medium-sized change requests, including estimates, functional specifications, and delivery for user acceptance testing.
- Lead SAP consultants, distribute workloads, recommend staffing, and address performance issues.
- Monitor budgets, profitability, margins, invoices, timesheets, expenses, contract validity, and client renewals.
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