Account Manager EMEA
R
RunpodAI infrastructure
Remote - EMEAFull-TimeMiddle
SalaryThe competitive OTE for this position ranges from $160,000 and $280,000 USD (converted to local currency). This is a mix of base plus commission. ... your commission is uncapped
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Job Details
- Experience
- 6+ years in account management, with at least 2 of those years owning complex accounts
- Required Skills
- Cloud ComputingHubSpotAccount Management
Requirements
- Have 6+ years of account management experience, including at least 2 years owning complex accounts.
- Bring experience in AI infrastructure, GPU cloud, neoclouds, cloud or compute, or developer tooling; this experience is described as ideal.
- Demonstrate a record of owning and growing a concentrated portfolio of large, complex strategic accounts with executive stakeholders.
- Have experience with multi-year, seven-to-eight-figure renewal and expansion negotiations.
- Bring strong technical acumen and executive presence with developers, ML engineers, and C-suite buyers.
- Be a proactive, consultative operator focused on expansion and innovation, not only issue resolution.
- Be comfortable partnering closely with technical field teams to turn technical wins into commercial expansion.
- Demonstrate negotiation, communication, and presentation skills across technical and business audiences.
- Understand account health and revenue metrics, including NRR, expansion, churn, and usage, and maintain CRM discipline and accurate forecasts.
- Be comfortable working in a fast-moving, ambiguous environment; experience building account management motions or playbooks from an early stage is a plus.
- Successfully complete a background check.
Responsibilities
- Own a concentrated portfolio of fewer than 20 large strategic accounts, including relationship management, retention, and expansion.
- Conduct monthly or more frequent executive and technical touchpoints, account planning, and multi-year growth planning.
- Partner with each account's dedicated Forward Deployed Engineer to align technical outcomes with commercial expansion.
- Bring Runpod capabilities, roadmap updates, and ideas to customers to drive new use cases and increased spend.
- Drive complex renewals and expansions, negotiating high-value, multi-year commercial terms, pricing, and SLAs.
- Build executive relationships and lead strategic business reviews covering ROI, roadmap alignment, and future capacity planning.
- Represent strategic customer needs internally and influence product, engineering, and supply priorities.
- Maintain account plans, forecasts, and health and expansion metrics in the CRM, and report to leadership.
- Travel periodically to visit strategic accounts and represent Runpod at key industry moments.
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