Account Manager
New
H
HireloadAdTech
Source API remote eligibility restrictions: UkraineFull-Time
Salary not disclosed
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Job Details
- Languages
- Advanced level of English
- Required Skills
- People ManagementJiraMicrosoft ExcelCustomer SuccessGoogle SheetsAccount Management
Requirements
- Have experience in an IT company as an Account Management Team Lead, Customer Care or Success Team Lead, Technical Support Team Lead, or in a similar senior position.
- Have advanced-level English.
- Have strong business correspondence and conference call skills.
- Be able to prioritize customers and tasks.
- Know the product deeply and be able to understand its functionality and communicate it to the technical team.
- Have experience with cross-functional communication, such as with legal or finance teams.
- Know Excel, Google Sheets, and analytical tools.
- Have experience working with KPI systems to evaluate people's performance and prioritize customers.
- AdTech experience in an oRTB/programmatic environment is a plus.
Responsibilities
- Onboard new team members, assess performance, and oversee daily team operations.
- Maintain and update the client onboarding program and monitor retention and churn.
- Manage daily team communication with customers.
- Maintain and improve external product documentation and the knowledge base.
- Maintain internal process documentation and create documentation for project changes.
- Monitor AR metrics and communicate with the finance team.
- Create and describe Jira tasks and bugs based on customer feedback in complex situations.
- Suggest product improvements and new features based on customer feedback.
- Build customer success through NPS, regular customer performance audits, and feature updates.
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