Senior Technical Account Manager
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LighthouseHospitality technology
Barcelona / SpainFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Data StructuresRESTful APIsAccount Management
Requirements
- Bring strong Lighthouse product and integration expertise.
- Apply commercial judgment and proactive account-management practices.
- Understand BI data structures, market codes, OTB vs. Actuals, and common data-quality issues.
- Understand APIs, data flows, PMS/channel integrations, and common integration failure points well enough to scope, diagnose, and explain complex scenarios.
- Know Lighthouse products and capabilities, including Connect AI, PMS/OTA connectivity, Rate Insight & Parity, The Hotels Network, Market Insight, and Ernest/Revenue Agent.
- Use Claude, Gemini, and Lighthouse AI tools in daily account-management work.
- Validate AI-generated insights and maintain high standards of accuracy and customer relevance.
Responsibilities
- Own the technical relationship across a portfolio of complex managed accounts.
- Partner with Account Executives on account strategy, retention, expansion, and renewal planning.
- Identify adoption gaps, technical risks, expansion opportunities, and churn signals.
- Provide usage, adoption, ROI, and technical insights for renewals and commercial conversations.
- Serve as a senior subject-matter expert across Lighthouse products, integrations, data, and AI capabilities.
- Build account-specific adoption plans and lead best-practice sessions, technical value reviews, and adoption engagements.
- Drive customer adoption of Ernest/Revenue Agent and other AI capabilities, and translate them into practical customer use cases.
- Coordinate complex technical engagements with Customer Care, Engineering, Product, and customers.
- Share best practices and contribute to improvements in TAM processes, playbooks, tooling, and operating models.
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