Operations Support Specialist
New
E
Evolve PeptidesE-commerce operations
Fully remote. We are only considering candidates based in South Africa, Latin America, or Eastern Europe., US Eastern business hours (9-5)Contract
Salary12 USD per hour
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Job Details
- Languages
- Excellent written English
- Required Skills
- Google SheetsGoogle WorkspaceCanvaCustomer support
Requirements
- Previous experience in operations support, e-commerce, fulfillment, customer support, or a similar role.
- Proficiency with Google Workspace, particularly Google Sheets.
- Strong organizational skills and exceptional attention to detail.
- Strong technical aptitude and problem-solving skills.
- Ability to work independently, manage multiple priorities, and adapt to new systems.
- Excellent written English.
- Reliable internet connection and a quiet workspace.
- Experience with Zapier, WooCommerce, Canva, or similar platforms is preferred.
- Available full-time, 40 hours per week, Monday to Friday, during US Eastern business hours (9-5).
Responsibilities
- Coordinate order processing, shipping, and fulfillment operations.
- Manage client chats, respond to inquiries, and provide customer support.
- Maintain order trackers, inventory records, and CRM data.
- Monitor inventory levels, resolve discrepancies, and assist with monthly inventory projections.
- Create product labels and manage product information across ordering platforms.
- Monitor, maintain, and troubleshoot automated workflows using Zapier.
- Update online order forms, product mappings, and WooCommerce listings.
- Investigate shipping issues, returns, and fulfillment discrepancies.
- Assist operations and account managers with administrative tasks and special projects.
- Identify opportunities to improve workflows and operational efficiency.
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