Fraud Specialist, Supplier Operations & Governance
J
JobgetherTelecommunications fraud
Remote-first working arrangement for candidates based in Ontario, British Columbia, or Alberta, Canada.Full-TimeSenior
SalaryEstimated annual salary: CAD 90,800–113,500, with the starting salary determined by relevant skills, experience, and geographic location. Target bonus: 15%.
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Job Details
- Experience
- At least 8 years of professional experience in telecommunications operations, fraud operations, customer success, vendor management, procurement, collections, consulting, or a related field.
- Required Skills
- SQLLooker
Requirements
- At least 8 years of professional experience in telecommunications operations, fraud operations, customer success, vendor management, procurement, collections, consulting, or a related field.
- Practical experience in collections, dispute resolution, billing analysis, or financial reconciliation.
- Demonstrated experience negotiating disputes with customers, suppliers, vendors, or other external stakeholders.
- Project management experience coordinating multiple stakeholders and managing cases through resolution.
- Strong data analysis skills and experience with Excel or Google Sheets, Looker, SQL, or comparable tools.
- Ability to investigate complex discrepancies, interpret contractual terms, identify root causes, and develop evidence-based recommendations.
- Understanding of the application-to-person (A2P) SMS ecosystem, international traffic routing, IRSF, AIT, and related commercial incentives and profit chains is desired.
- Familiarity with industry frameworks or fraud-handling standards from i3forum, GSMA, MEF, or ITW Global Leaders’ Forum is desired.
- Knowledge of Call Detail Records (CDRs) and experience assembling evidence-based dispute case files is desired.
- Experience with Airtable or dashboard development, and advanced data analysis, Python, scripting, or analytical automation techniques, is desired.
- Familiarity with AI tools and automation solutions is desired.
Responsibilities
- Investigate fraudulent service misuse, including Artificially Inflated Traffic (AIT) and International Revenue Share Fraud (IRSF), billing errors, and rate discrepancies.
- Manage customer and vendor disputes from intake and case initiation through tracking, negotiation, documentation, and resolution.
- Analyze call and messaging data to identify billing mismatches and suspicious activity, and assemble evidence supporting dispute claims.
- Identify and resolve overcharges, unpaid balances, and discrepancies involving quantities, rates, currencies, and contractual terms.
- Negotiate dispute settlements, payment terms, and resolutions with customers and telecommunications carriers.
- Review contracts against invoices to identify discrepancies and determine corrective action.
- Build dashboards and reporting tools to monitor dispute metrics and communicate performance insights.
- Collaborate with data analytics, engineering, and accounting teams to reconcile accounts and resolve complex cases.
- Advise account managers, accounting teams, and management on handling billing disputes and fraud-related issues.
- Serve as a primary contact for dispute negotiations and document outcomes.
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