Client Success Manager - Enterprise Accounts
New
F
FIXDAutomotive dealerships
Atlanta, Georgia, United StatesFull-TimeManager
SalaryOn-Target Earnings (OTE) for this role is $80,000 to $100,000
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Job Details
- Required Skills
- Customer SuccessRelationship buildingCustomer support
Requirements
- Build relationships and trust quickly.
- Demonstrate excellent interpersonal skills.
- Communicate strongly, present and write well, and be extremely responsive.
- Multitask and prioritize effectively.
- Show a passion for providing top-notch customer service.
- Franchise Dealership industry experience is a plus.
Responsibilities
- Onboard dealership customers to AppraisalPRO and conduct initial training.
- Help customers resolve technical issues and coordinate with internal engineering teams.
- Monitor product usage proactively to identify red flags.
- Build rapport with key decision-makers and become a trusted advisor.
- Secure referrals to potential dealership customers from existing customers.
- Understand customer needs and pitch other AppraisalPRO products that could meet those needs.
- Present platform and user experience improvement recommendations to the Product and Engineering team.
- Own customer relationships from onboarding and ongoing support through account expansion.
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