Senior Solutions Consultant
New
A
AutomoxIT endpoint management
Location: Remote - USFull-TimeSenior
Salary$110,000 — $140,000 USD
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Job Details
- Experience
- 4+ years proven experience in a customer-facing technical role
- Required Skills
- BashLinux
Requirements
- Have 4+ years of experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or a comparable technical IT role.
- Have expert proficiency in at least one core operating system—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management.
- Have production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting.
- Be skilled at diagnosing advanced technical issues, custom solutioning, and root cause analysis.
- Have experience working closely with support, engineering, and customer success teams.
- Have hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.
- Communicate clearly with technical and business stakeholders, from SysAdmins to C-level executives.
- Preferred: have familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane.
- Preferred: have experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems.
Responsibilities
- Lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews.
- Assess customer environments and build Automox policies, device groups, and patching workflows.
- Provide technical leadership, platform education, and guidance to customers.
- Partner with CSMs to address technical barriers and improve adoption.
- Investigate patching and endpoint issues, document findings, and coordinate escalations to Support and Engineering.
- Maintain engagement documentation and create reusable knowledge base articles, scripts, and technical guidance.
- Read, troubleshoot, and modify PowerShell or Bash scripts.
- Contribute scripts and software deployment content to the Worklet and Third-Party Software catalogs.
- Improve service delivery and internal tooling, and contribute to shared technical projects and knowledge sharing.
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