AI Agent Engineer
New
A
Ace WavesAI customer support
Flexible - Warsaw, Lithuania, or Remote within CEE.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native or fluent Polish; strong written and spoken English.
- Required Skills
- PythonSoftware DevelopmentArtificial IntelligenceJavascriptTypeScriptRESTful APIs
Requirements
- Be a native or fluent Polish speaker.
- Have strong written and spoken English.
- Bring strong logical and analytical thinking and the ability to find structure in complex systems.
- Learn quickly and deliver results when conditions change.
- Have experience building technical projects or digital products using code, no-code, AI, or other tooling.
- Communicate clearly with technical and non-technical audiences.
- Be comfortable working directly with business customers.
- Bring a self-directed mindset, strong ownership, and a bias for action.
- Code clearly and logically in Python, JavaScript, or a similar language; listed as a nice-to-have.
- Have experience with automation tools such as n8n, Make, or Zapier; listed as a nice-to-have.
- Know APIs and integrations with enterprise platforms; listed as a nice-to-have.
- Have experience in customer support or service operations; listed as a nice-to-have.
Responsibilities
- Build, maintain, and improve production-grade multi-agent AI systems for live customer support.
- Lead or participate in client workshops to map support processes and turn them into executable agent procedures.
- Implement and test integrations with customer platforms such as Zendesk, Intercom, Shopify, and internal CRMs.
- Monitor performance and debug live environments to keep deployed agents reliable and safe.
- Document solutions and explain technical details to clients and internal teams.
- Work with the GTM team to align technical delivery with customer business goals.
- Share implementation insights and best practices to support customer acquisition and future rollouts.
- Coordinate maintenance and plan improvements based on live performance data.
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