Senior Business Relationship Manager
New
J
JobgetherIT cybersecurity
Based in the United StatesFull-TimeManager
Salary102,000 - 138,000 USD per year
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Job Details
- Experience
- At least eight years of relevant professional experience
- Required Skills
- Microsoft OfficeCustomer SuccessAccount ManagementRelationship management
Requirements
- At least eight years of relevant professional experience, including customer success, customer enablement, account management, supply chain, vendor relations, or other relationship-focused roles in the IT sector.
- Demonstrated experience building and maintaining client relationships, managing stakeholder expectations, and supporting long-term business partnerships.
- Understanding of information security and cybersecurity services and the ability to communicate service capabilities and recommend solutions.
- Ability to guide clients, manage concerns, resolve complaints, and maintain client satisfaction.
- Ability to understand business objectives, identify service improvement opportunities, contribute to strategic planning, and support program growth.
- Strong verbal and written communication skills, including the ability to build trust, manage sensitive conversations, influence stakeholders, and explain complex information clearly.
- Experience leading meetings and presenting to varied audiences, both virtually and in person.
- Ability to prepare accurate meeting minutes and track follow-up actions.
- Strong analytical and conflict-resolution skills, including the ability to address escalations and develop practical solutions.
- Proficiency with Microsoft Office applications and customer relationship management (CRM) software.
- Ability to coordinate across internal teams, external suppliers, and customer organizations while demonstrating judgment, accountability, and leadership.
- Familiarity with state and local government environments, public-sector operations, or government IT service delivery is preferred.
Responsibilities
- Build and maintain relationships with clients, government agencies, internal stakeholders, and external service providers involved in IT security services.
- Identify client objectives, operational challenges, and service requirements, and recommend solutions aligned with business priorities.
- Coordinate communication between the organization and Virginia Commonwealth agencies, internal teams, and service providers.
- Advise clients on available products and services and help them evaluate options and make decisions.
- Address client concerns, supplier disputes, service issues, and escalations, coordinating appropriate resolutions.
- Monitor client needs and feedback and proactively address concerns about service quality and customer satisfaction.
- Participate in strategic planning and align business development pipelines with opportunities to expand security services.
- Organize and lead in-person and virtual stakeholder meetings, document decisions, and prepare meeting minutes.
- Present recommendations, updates, and service information, and keep stakeholders informed of progress and next steps.
- Identify opportunities to improve relationship management, service delivery, and operational efficiency.
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