Salesforce Project Analyst
New
J
JobgetherEnvironmental solutions
Based in the United StatesFull-TimeMiddle
Salary75,000 - 85,000 USD per year
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Job Details
- Experience
- 2–5 years of experience supporting Salesforce or other customer relationship management (CRM) systems.
- Required Skills
- Microsoft ExcelMicrosoft Office
Requirements
- Associate degree or higher from an accredited institution.
- Salesforce Platform Administrator I certification.
- 2–5 years of experience supporting Salesforce or other customer relationship management (CRM) systems.
- Ability to work remotely with limited supervision and manage responsibilities independently.
- Strong customer service skills and ability to troubleshoot software issues and resolve user concerns.
- Ability to learn software tools and explain their use through training and documentation.
- Proficiency with Microsoft Office applications and other standard computer programs.
- Strong analytical thinking, problem-solving, and organizational skills.
- Effective time management, prioritization, and multitasking abilities, with a focus on meeting deadlines.
- Clear written and verbal communication skills and ability to collaborate with cross-functional teams and stakeholders.
- Preferred: Experience with Salesforce Marketing Cloud and Pardot.
- Preferred: Background in software development or writing custom code for SaaS platforms.
- Preferred: Experience with advanced Microsoft Excel features, including VLOOKUP and pivot tables.
Responsibilities
- Provide in-person and remote support to end users working with Salesforce and related business systems.
- Manage user onboarding and offboarding, including support during company acquisitions.
- Maintain Salesforce backend configurations and update Flow automations.
- Prepare and upload CSV files for data imports.
- Coordinate with developers to communicate, test, and roll out system updates.
- Deliver remote Salesforce training and explain software tools and processes to users.
- Create and maintain written guides and recorded training materials in the internal knowledge database.
- Participate in system upgrades, integrations, testing, and implementation of new functionality.
- Diagnose and resolve Salesforce issues through the company-wide help desk ticketing system.
- Contribute to continuous improvement initiatives and operational process improvements.
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