Head of the Office of Operations
J
JobgetherHealthcare technology
Based in the United StatesFull-TimeDirector
Salary149,885 - 299,770 USD per year
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Job Details
- Experience
- At least 10 years of progressive leadership experience
- Required Skills
- Business IntelligenceChange ManagementProcess improvement
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, Organizational Leadership, Operations Management, Public Health, or a related discipline.
- At least 10 years of progressive leadership experience in operations, business transformation, strategy execution, organizational effectiveness, consulting, or a related field.
- Experience working directly with executive leadership and driving enterprise-wide strategic initiatives.
- Track record developing and leading performance management systems, operational excellence programs, continuous improvement initiatives, or organizational transformation efforts.
- Ability to interpret complex data, identify performance trends, and translate findings into practical recommendations.
- Experience developing KPIs, executive dashboards, operational scorecards, business intelligence reports, and structured performance review processes.
- Ability to lead organizational change, build stakeholder engagement, support adoption, and maintain alignment.
- Experience standardizing business processes, improving workflows, addressing root causes, and implementing scalable governance frameworks.
- Strong written and verbal communication, presentation, facilitation, and stakeholder management skills.
- Ability to coordinate complex initiatives involving multiple departments, competing priorities, and shared resources.
- Ability to work independently from a dedicated, distraction-free home office with reliable high-speed internet.
- Willingness to travel nationally as required by business needs.
- Preferred: master’s degree in a related field; Lean Six Sigma Black Belt, PMP, Prosci Change Management, or equivalent certification; healthcare, health IT, technology-enabled services, or complex matrixed organization experience.
Responsibilities
- Translate organizational priorities into operational plans, measurable objectives, and business outcomes in partnership with the COO.
- Develop enterprise operating rhythms, governance structures, executive review processes, and performance management systems.
- Coordinate enterprise-wide projects and special initiatives, aligning stakeholders, allocating resources, and mitigating risks.
- Design and oversee KPIs, dashboards, scorecards, and executive reporting processes.
- Analyze organizational performance and recommend improvements to service delivery, financial performance, workforce effectiveness, and organizational outcomes.
- Lead continuous improvement initiatives and standardize enterprise workflows, procedures, governance models, and measurement frameworks.
- Direct change management initiatives and support stakeholder engagement, communication, and adoption.
- Facilitate executive planning and cross-functional collaboration to align priorities and improve operational systems.
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