Customer Success Specialist
S
SourcefitIoT hospitality
Location: Eastwood Quezon City, PH, Monday to Friday | 9 AM - 6 PM PSTFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent English speaker and writer
- Experience
- At least 2 years of experience in a technical or support-related role
- Required Skills
- IoTSalesforceJiraCustomer serviceTroubleshooting
Requirements
- Have at least 2 years of experience in a technical or support-related role.
- Hold a bachelor's degree in Business, Computer Science, Computer Engineering, Information Technology, or a related field.
- Be fluent in spoken and written English.
- Have strong knowledge of IoT.
- Have strong customer service skills.
- Use a systematic and methodical approach to troubleshooting issues.
- Experience with Salesforce, Chorus, Fullstory, Outreach, and Jira is an asset.
Responsibilities
- Build strong customer relationships based on quality, reliability, trust, and a customer-first attitude.
- Learn the systems end-to-end to support customers with issues and product requirements.
- Deploy technical projects and execute project deliverables independently and in collaboration with relevant departments.
- Provide Tier 1 customer support for system issues with understanding and empathy.
- Submit and track tickets using Salesforce.
- Respond to customer questions and follow up on reported issues as part of daily support operations.
- Support clients throughout the onboarding process.
- Troubleshoot hardware and software issues.
- Create internal and client-facing onboarding and support materials.
- Develop and apply testing processes for new and existing products to meet client needs.
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