Customer Advocate Specialist
New
C
Carrington Mortgage HoldingsMortgage servicing
Source API remote eligibility restrictions: United States, Hours are 7:30 am - 4:00 pm PSTFull-TimeMiddle
Salary22 - 26 USD per hour
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Job Details
- Experience
- One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required.
- Required Skills
- Microsoft Excel
Requirements
- Have a high school diploma or equivalent work experience.
- Have one to three years of administrative experience in a legal or complaint-handling environment, corporate environment, or residential mortgage servicing company.
- Be familiar with mortgage servicing and lending terminology.
- Be proficient with Microsoft 365, including Word, Outlook, Excel, and OneDrive.
- Demonstrate strong verbal and written communication skills.
- Have strong attention to detail, analytical skills, and organizational skills.
- Be able to multitask and work in a fast-paced environment.
- Be able to understand and follow instructions and guidelines.
- Be able to communicate with internal and external partners using a softphone.
Responsibilities
- Create, maintain, file, and retrieve Customer Advocacy Department files.
- Maintain and update the customer complaint file tracking system.
- Retrieve scanned documents and import historical documents into the document management system, ensuring data accuracy for reporting.
- Maintain internal and external email inboxes as needed.
- Assist with exception reporting and prepare outgoing responses as needed.
- Review Advocate scanned mail and determine its handling.
- Maintain accurate and complete documentation records.
- Participate in and respond to routine internal and external audits.
- Provide general administrative support to the department.
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