Software Application Specialist
New
M
Motorola SolutionsPublic safety software
Qualified candidates can reside anywhere in the US.Full-TimeMiddle
Salary60,000 - 80,000 USD per year
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Job Details
- Experience
- 3-5 years of IT Business applications or similar related experience; 3+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.
- Required Skills
- Google Sheets
Requirements
- Have 3-5 years of IT business applications or similar related experience.
- Have 3+ years of experience in at least one of public safety, business analysis, field service, CAD, records management systems, or jail applications.
- Bring experience with public safety software integration and deployment processes.
- Have a bachelor’s degree in Information Technology, Project Management, Engineering, or a related field, or 3+ years of experience in a public safety information technology field.
- Understand business processes and business process reengineering for software applications.
- Be proficient in creating documentation, presentations, and spreadsheets.
- Have familiarity with Windows-based operating systems, Microsoft SQL Server Reporting Services (SSRS), intermediate XML, and Google Docs/Sheets.
- Know software deployment methodologies and quality processes.
- Be able to work independently, manage multiple priorities, and collaborate with different teams.
- Be able to obtain background clearance as required by the government customer.
Responsibilities
- Conduct operational assessments, business process reviews, interviews, and discovery events with public safety agency customers.
- Document findings about customers’ current business processes.
- Evaluate workflows and recommend improvements and configurations for Motorola mission-critical software.
- Facilitate business process reengineering workshops and discussions with customers.
- Develop training curriculum and instructional materials, and deliver customer training sessions.
- Define, coordinate, and lead user acceptance testing; document results against the project’s Functional Requirements Matrix.
- Coordinate customer needs with technical resources, engineers, project managers, and internal teams.
- Support project managers and program directors throughout software delivery, within project scope and budget.
- Present analysis results and project updates to stakeholders and customer leadership.
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